Customer Comments As Posted On Yelp.com"Excellent customer service, knowledgeable and friendly staff, no "hard sell", patience with questions. Not only do they service new, computerized machines, but also older, mechanical machines (and vacuums!). If the price for repair is high, they let you know. I have been coming here for a number of years and have yet to be disappointed. As well, this is a local business, not a chain, and I believe in supporting excellent local businesses."
"Took my OLD Hoover upright in for a belt replacement...only. And was given the "King" treatment. The unit was cleaned thoroughly and a new bag placed into it; even untangled the messy cord. I was very impressed by Tim ~ Pete - and Janae and would recommend them. Thank you for your courtesy and professionalism."
"I'm a loyal Kingdom fan and customer, having purchased 3 Janome machines from you. [Recently, your technician] gallantly came to my rescue, [he's] fixed my little issues, has taken time immediately on seeing me come in, reassures me and good naturedly takes care of my problems. I wanted to be sure you know what a gem you have in him!"
--Diane D., Thousand Oaks
"I have been coming to Kingdom...forever and have NEVER been disappointed. My daughter and granddaughter are also forever customers. Three generations of loyal fans and customers. Tim and his staff...at both stores...are never pushy, always helpful and always willing and able to help with any kind of sewing problem. Y'all are THE best!"
--Denise D., Canoga Park
"Fantastic customer service! Brought my wife's machine in for repair. When they called us back with the estimate, said it would 3 or four days for the repair. I told them she was in the middle of a big project and needed to finish it ASAP. They said the would do their best. Called the next day to tell me they had it done. They also explained to my wife how to line up the bobbin. Again fantastic customer service."
--Jack F., Northridge
"Tim and his staff go out of their way to help you. Took my machine in that I bought from them to have it serviced. Tim went over each step I needed to do to keep the machine clean for my next project. A rag quilt. The personalized service keeps you coming back."
--Bonnie K., Los Angeles
"What an awesome experience. I can't say enough about how pleased I am with their service, the people that work there, all aspects. I highly recommend Kingdom!!!'
--Carol S., Porter Ranch
"I've been coming here for years. I always have my Bernina sewing machine serviced here. When it came down to buying a serious vacuum cleaner I really trusted this shop. The vacuum was expensive but with three asthmatics in the house I really needed a vacuum that cleaned the carpet and got the dust out. We bought the sebo and have been so happy with it."
--Lea N., Northridge
"I went to Kingdom today just based on other Yelp reviews I'd read. And they were totally right on. This place is great."
--Miki H., Northridge
"Tim, the owner, broke the bad news to me that Pfaff hasn't made parts for [my] machine for decades. [He] went far above and beyond and tracked down a used part for me from a salvaged machine at another store. He didn't make any money for doing this, but has earned my future business! I was very impressed with [Kingdom's] knowledge and how they focused on helping or educating customers rather than "selling." I can't recommend Kingdom Sewing and Vacuum Center more highly."
--Michael D., Newbury Park
"I was in the middle of a project and up against a deadline when my machine jammed. Kingdom expedited the repair, while I waited and...the cost was a fraction of what I was prepared to spend. The art of customer service is still alive and well at Kingdom Vacuum and Sewing. I will continue to return there. I highly recommend them if you are purchasing a machine, need training on sewing or need a repair."
--Erica E., Burbank
"After a local vendor gave me an outrageous quote and told me he wasn't even sure he could fix my machine, I travelled out to Simi Valley. Not only was my machine fixed in a timely fashion; the cost was quite reasonable. First rate."
--Ellen Z., Westlake Village
"Your store is one of a dying breed where quality products are sold by an experienced, KNOWLEDGEABLE, and customer service oriented staff... I am now an official fan and look forward to a long relationship with you."
--Connie G., Acton CA
"If you are looking for an honest, helpful sewing and vacuum store, you can stop now. Once you walk in to this store, you will know what I am talking about, and you will be sold on this place."
--Michael R., Winnetka, CA
"Tim and his staff are the absolute best!! I have several Viking embroidery/sewing machines and...I have finally found "THE" place to work on [them]. Tim does what needs to be done to provide excellent customer service. I even bought a new (well, new to me!) machine from him. Really, I cannot say enough good things about Kingdom. Pleasant, clean, friendly and knowledgeable service. Thank you Tim!!!!"
--Rosalyn H., Burbank
"For the quality of service, the prices they offer, and the products they offer, you'd have a tough time beating this place - highly recommended."
--Sterling K., Simi Valley
"I recently purchased a Miele S2 Exclusive vacuum. WOW, WHAT AN AMAZING MACHINE! For too many years to count I went through one piece of junk after another, purchased from "Big Box". This machine is so well built that I'm sure that I'll receive many years of reliable service. The staff at Kingdom is great, top notch service."
--Jeff U., Simi Valley
"I [was looking] for a place where I could buy a new machine locally, a place which provides REAL service, along with outstanding machines at a reasonable price. I found it at Kingdom Vacuum & Sewing in Northridge. Good prices. Great machines. Extraordinary people working there. And, GREAT SERVICE!"
--Joyce I., Los Angeles
At Kingdom "they really know their Babylock products. I would never want to shop anywhere else as the sales approach they used was no pressure, honest and exactly what every customer should experience. I have recommended them, and [Babylock] products to many of my friends and family."
--Jim M., Chatsworth
"If you're shopping for a sewing machine, this is the place to go....Worth the drive as the prices and the service can't be beat...I bought my sewing machine [at Kingdom] and saved $$$hundreds over other quotes in the area!"
--Jessie F., Culver City
"Needed a vacuum and had spent lots of time researching what I wanted. No hard sell and didn't try to convince me that I wanted something else, as had happened at other stores. Gave me a deal on his floor model and threw in some extra bags to sweeten the deal. Not the cheapest vacuum I've ever bought, but I expect it will last 10 years, so worth every penny. Great customer service and honest."
--Linda M., Simi Valley
Click here to send us your comments.